Mobile Web FAQs

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FNBOnline Mobile is the travel version of your FNBOnline account. You use the same ID and password for both versions. FNBOnline Mobile has less features available than FNBOnline on your PC.

Provided you have access for each particular feature, you can:

➟View Transaction History
➟View Account Balances
➟Transfer Funds between accounts
➟Pay Bills to existing Payees
➟View Alerts
➟Release ACH and wires (commercial users only)

FNBOnline Mobile works with any web-enabled mobile phone device whose network allows secure SSL traffic.

Log into FNBOnline > Select Options > Mobile Settings > complete all the necessary information and click Submit. You must agree to the Agreement and Submit. You may also do a self-enrollment from your mobile device. All your accounts from FNBOnline will show on your Mobile device with self-enrollment. If you wish to only have particular accounts, you can select those through the Options Settings on your regular FNBOnline account thru your PC.

You will need to log on to your FNBOnline account and change your PIN on your PC.

You will need to contact your local branch and have your password unlocked and/or reset.

There are a number of reasons that you may experience trouble accessing mobile internet banking. To use the mobile version, your phone needs to meet the following minimum requirements:

➟ Your mobile device must be web enabled.
➟ Your mobile network must allow secure SSL traffic.
(You may need to contact your mobile provider to determine this.)

You are not able to change your PIN on your mobile device. You must sign on to your FNBOnline account on a PC to make any password or ID changes.

Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, follow these two steps. 1) simply edit your Mobile Settings 2) make any changes to the Wireless Provider and/or Phone Number.

Select to receive text alerts.  Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message for a transfer or payment. Start by double checking to make sure the transaction went through via traditional FNBOnline. You may change this setting via FNBOnline at any time if you would like.

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process. You may change this setting via FNBOnline at any time if you would like.

New Phone with same phone number and provider: no changes on your part are necessary.
New Phone with a new provider and/or phone numbers: 1) log in to your FNBOnline account via the Internet 2)update your information on the Options tab > Mobile Settings page.
You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

You will only be able to view 15 days' worth of transaction history on your mobile device. There is not a search feature.

Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic.

You must log in to the internet-based FNBOnline ID and delete the payment from the Net Pay Tab.

Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.

Log in to FNBOnline > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.