FNBOnline Mobile Banking - Security Guidelines and Recommendations
FNBOnline Mobile Banking is a mobile banking solution that enables FNBOnline customers to use their mobile device to initiate routine transactions and conduct research anytime, from anywhere. Customers can view account balances and recent transaction history, view account alerts, initiate account transfers between their FNB accounts and pay bills. FNBOnline Mobile Banking supports all account types including checking, savings, CDs, and loans. Please review the important information below for suggestions on making your device as secure as possible.
*There is no additional fee from First National Bank. Connectivity and usage rates may apply. Contact your wireless service provider for more details.
Protect Your Mobile Device
Mobile devices are small, lightweight, easy to carry with you, and also easy to misplace or lose. Here are some good practices you can use with any mobile device to better secure it.
Secure your device
- Create a strong password for your mobile device that is easy to remember, but hard to guess.
- Use your device's auto-lock feature. We recommend you set your auto-lock to take effect no later than 5 minutes after your last activity.
- Antivirus is now available for mobile devices. Avast! and Lookout are examples of two free antivirus apps that you may want to check out. First National Bank does not warrant either of these products.
- Don't share your device with others. Since you can't set separate passwords on your mobile device like you can when logging into computers, it is best not to share your device with anyone.
Back up and protect your data
- Back up your data regularly. We recommend syncing your mobile device with your computer or backing up your information to the cloud.
- Delete any text messages or emails that contain sensitive information. We recommend that you never disclose sensitive, personal information about yourself via a text message or email. Sensitive personal information can include your driver's license number, social security number, password, and account numbers. First National Bank will never ask for this information in a text or email.
- Mobile device companies regularly provide updates to the mobile device operating system which include security patches. Check with your device manufacturer for information on how to get the most recent updates.
Download secure applications
- Be cautious about what applications you download. Prior to installing a new app, check the ratings and comments to be aware of what the app does and what information it may access on your mobile device.
- Be aware that malware (viruses and trojans) and fraudulent applications exist. Only download mobile applications from authorized application stores like the Apple App Store or Google Play Store.
If you lose your mobile device
- If you lose your mobile device, report the loss immediately to your carrier (if you've lost a phone or tablet).
- If you believe your device has been lost or stolen, immediately go online and change passwords for financial and personal accounts to prevent any identity theft or fraud.
Apple and Android
Two very popular mobile offerings are available from Apple and Android. Below are some specific tips to help you with these devices.
- Set up "Find my iPhone" to help you locate your phone if it gets lost and to remotely wipe information from the iPhone.
- Only connect to networks you trust. To ensure you don't randomly connect to available Wi-Fi networks, set the "Ask to Join Networks" function.
- For applications that contain sensitive data, set a separate passcode (different than any others you are using) for each application.
- Only download applications from the Apple App Store.
- Apple provides updates to the operating system which may contain security patches. To receive the latest updates, connect to iTunes. If you are running iOS5 or greater, you can receive these updates over the air by using Settings/General/Software Updates.
- For more information about how to protect your Apple device, visit the Apple security page.
- Turn off the "Visible Passwords" feature to keep your password from displaying on the screen so others can't easily learn your password.
- Turn off "Wi-Fi" when you are not connecting to a wireless network to ensure you don't inadvertently connect to a wireless network.
- We recommend you only download applications from trusted app stores such as the Google Play Store.
- Google provides updates to the Android operating system which may contain security patches.
- For more information about how to protect your Android, visit the Android security page.