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FNBOnline Mobile Web - Frequently Asked Questions

arrowQ. What is FNBOnline Mobile?
A. FNBOnline Mobile is the travel version of your FNBOnline account. You use the same ID and password for both versions. FNBOnline Mobile has less features available than FNBOnline on your PC.

arrowQ. What functions can I perform from my mobile device?
A. Provided you have access for each particular feature, you can:

arrowView Transaction History
arrowView Account Balances
arrowTransfer Funds between accounts
arrowPay Bills to existing Payees
arrowView Alerts
arrowRelease ACH and wires (commercial users only)

arrowQ. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. FNBOnline Mobile works with any web-enabled mobile phone device whose network allows secure SSL traffic.

arrowQ. How do I enroll to become a mobile user?
A. Log into FNBOnline > Select Options > Mobile Settings > complete all the necessary information and click Submit. You must agree to the Agreement and Submit. You may also do a self-enrollment from your mobile device. All your accounts from FNBOnline will show on your Mobile device with self-enrollment. If you wish to only have particular accounts, you can select those through the Options Settings on your regular FNBOnline account thru your PC.

arrowQ. What if my password is expired on my mobile device?
A. You will need to log on to your FNBOnline account and change your PIN on your PC.

arrowQ. What if my password is locked out on my mobile device?
A. You will need to contact your local branch and have your password unlocked and/or reset.

arrowQ. What if I can't get my mobile device to work with Internet Banking?
A. There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:

arrow Your mobile device must be web enabled.
arrow Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)

arrowQ. How do I change my PIN on my mobile device?
A. You are not able to change your PIN on your mobile device. You must sign on to your FNBOnline account on a PC to make any password or ID changes.

 

arrowQ. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.

arrowQ. How do I know if my transfer or bill payment was entered successfully?
A. If you selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional FNBOnline. You may change this setting via FNBOnline at any time if you would like.

arrowQ. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process. You may change this setting via FNBOnline at any time if you would like.

arrowQ. What do I need to do if I get a new phone?
A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your FNBOnline account via the Internet and update your information on the Options tab > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

arrowQ. How can I search for a transaction?
A. You will only be able to view 15 days' worth of transaction history on your mobile device. There is not a search feature.

arrowQ. Can I use any mobile device to access my accounts?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.

arrowQ. Can I add a new Net Pay Payee via mobile banking?
A. No, functionality is limited to already established payees. You can only add payments to payees already established through your traditional FNBOnline account. To add a new payee, log in to FNBOnline banking site on your PC, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.

arrowQ. How do I delete a Bill Payment that I set up through my mobile device?
A. You must log in to the internet-based FNBOnline ID and delete the payment from the Net Pay Tab.

arrowQ. When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?
A. Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.

arrowQ. What if I no longer want to be a mobile user?
A. Log in to FNBOnline > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.